Division 4.3.5 Documentation management

The Service Provider maintains the whole CCN/CSI technical documentation (i.e. technical document, user guides, frequently asked questions, newsletters, upcoming events, etc.) up-to-date, which acts as Documentation Centre.

This includes the documentation related to the CCN/CSI infrastructure: Oracle-Tuxedo, IBM-MQ, CCN Gateways, CCN Mail III, CSI software, procedures, reports, history of communication with partners, etc.

The Service Provider manages a list of documentation, related to the CCN/CSI that can be communicated to Service Requester. These documents are available on CIRCABC, and the ITSM Portal.

The Service Provider automatically updates the list with the newly approved version of the documents.